[quote user="Tann San"]
Frackin Argos, it's the day after they said it would be delivered and I just got off the phone with them. I'm supposed of known due to my well heard of telepathy that "Next Day" to the 21st is actually the 28th. I've found that out now at 3:45pm on the mostly last day to purchase goods in town. I'm well narked off, especially since their email says:
"Unfortunately the delivery date you selected is no longer available. Your scheduled delivery date and order details are given below."
Which they arent besides it saying the 22nd. Then later on it says:
"If a delivery date isn't shown above, a member of our customer service team will contact you to arrange a suitable delivery day as soon as your goods are ready to be dispatched"
So I would of had to wait until the 27th to find out that I wasn't getting my goods on the 22nd. Arg! Well and supremely ticked off. I did just get told by the girl that I "can always cancel my order and get a full refund".
Stupid order confirmation email, I hate Argos, I'm going to write them (after the 28th) and let them know what I think :¬) I know if I do that prior to the 28th they'll just cancel my order and refund me.
Ah screw it, I just reserved it at their only store to have one left which happens to be about as far on the other side of the city as you can get before it becomes the next place! Time to hop on the first of many buses :¬)
[/quote]
I feel your pain.
I've long since given up even considering ordering anything for delivery except for pizza, computer hardware, or the rare item that I can't get through brick and mortar stores.
Computer hardware prices through B&M are just insanely high, so online is often the only way.
For such things as books, the price is usually no better than B&M and usually involves both a long way and delivery charge. Unless I can't get it through a bookstore, I'll order online. For all other items, ordering online is the absolute last resort.
/rant on
I know I can't be that unusual. Why the f*** can't companies that have both online and B&M link their stores better? If they have a store, I really don't want to order it online. If I get online to circuit city, I don't want to necessarily see what their online system offers, especially if it's doesn't have the same items and/or prices as their B&M stores. I'd really like to see the online system let me view the available items and prices of the local B&M instead. Or at least give me the option.
That way I can shop at the store without going there, and I know they have the items I want. I don't want to select an item and then find I have to wait 3 days for the item to get to the store.
It seems to me that the cio's that conceive of their online presence never actually try to imagine it from a customer's perspective. Maybe it's just me.
/rant off.