[quote user="Nether"]If not for (5), this would be representative of every tech support conversation ever.[/quote] It also applies to support in general if it's been outsourced. I needed to add a brand-new car to my State Farm insurance policy on the weekend so I could drive the car off...

[quote user="MarcB"]Is that an embedded Visio diagram? If it is, and there's no Mac equivalent of Visio installed, then go figure that Word can't do any editing on the figure.[/quote] That's why I don't embed anything in a Word doc. Instead, I draw it out using Word shapes....

[quote user="bstorer"]The first version ran at speeds akin to continental drift. The latest version's speed is closer to that of glaciers.[/quote] I find that's the way with a lot of open source software. They take the phrase "optimize later" a little too seriously.