I went into the main Halifax bank in the city center to get some cash out over the counter as I'd messed up my pin number 3 times in the machine the previous night. It didn't keep my card, it just blocked it so when I got home I requested a new pin in the mail. I headed to the counter with my card in hand and some ID in my pocket. I explained how I'd put the wrong pin in 3 times the previous night and that I'd like some cash to carry me over till my new pin arrives. She says how much and I state a few hundred pounds, the maximum amount I can get on my card in a single day almost. She says sure, sign this. I sign the slip and she counts the money out and hands it over. Here is a list of the current WTFs (besides me monging up my pin 3x):

 

• Asked me for no ID besides my now debunct card
• Got me to sign the slip but didn't compare it to anything since I actually haven't signed the back of my card yet
• She didn't notice the card wasn't signed
• Given me the cash with no security questions what so ever

"Have a nice day"

Then as my mind is boggling at these things and I'm about to leave she says "I noticed that you didn't respond to our letter about changing your account to a higher rate one, would you like to speak to my co-worker about that?". I remembered the letter from a few months ago and thought I might as well take care of it then. I go to a tiny office with him (her co-worker) who (with zero interest) states why my current account sucks and how the higher rate one is miles better. I actually looked behind me since he was staring into space over my shoulder and I thought he was reading it off a cue sheet stuck to the wall. When he'd finished and I'd checked that it was all pluses with no negatives I said I'd switch my account.

This is when the WTFs start with him. He asks for my card and taps the account number in. Then he prints out all my details, my name, DOB, address, phone numbers and a slew of other details. Then he slides it across the table and asks me to double check all my details are correct. At this point I could be any mugger off the street and I now have several hundred pounds and the full details of who I just mugged plus I've just changed their account. I'm fairly sure I could of closed the account and withdrawn my funds in full and probably not of been security challenged at all.

Two days later I get a letter about how I should stop using their phone banking service and switch to using their ultra secure online service...

Nominated for the front page... 

They have your picture, or maybe they made you swallow a RFID at some point, that's how they recognize you.

<orth. bitchin> 

 Also, you wrote "I could of closed the account". Should be "I could have closed the account".

</orth. bitchin> 

Not that it alleviates all the WTFery here, but my bank stores an image of my signature which they compare against everything I sign.

Kiss me I'm Polish:

... or maybe they made you swallow a RFID at some point, that's how they recognize you.

They, my friend, are way ahead of you already.

PSWorx:

Nominated for the front page... 

 

Seconded. That is a pretty big WTF. Banks usually require all sorts of info in order to create an account, it seems that provided you're not trying to set an account up you can pretty much do what you like!

I've never given them a picture of myself, maybe they have sneakily hidden cameras at each of their counters that I never noticed but I would of thought they'd have to ask me before storing that.  I guess they don't ask for permission when they take pictures of people on their ATMs.  I still would of prefered a bit more security than her comparing me to a photo they might of taken at some unknown point in time.  At least when I use their phone banking service they give me a real quiz; "What's your date of birth?", "What's your full address?", "Can you list some recent transactions you made", "What's Pi to 100 decimal places?" :¬)

The other funny thing was that I didn't actually sign my signature, I drew a big circle with a cross through it, sort of like the X-Men symbol.  I thought she'd catch that and realise she'd slipped up in the security department.  On the bright side; she was bright and cheerful whilst giving me the cash :¬)

Tann San:

On the bright side; she was bright and cheerful whilst giving me the cash :¬)

 

<Obligatory>

But did she look like Irish Girl? We need pictures damnit!

</Obligatory>

MasterPlanSoftware:

But did she look like Irish Girl? We need pictures damnit!

 

 

Somebody placed some pictures on the front page comments under the one that shows the process viewer.

pitchingchris:

Somebody placed some pictures on the front page comments under the one that shows the process viewer.

 

I never wade into the front page comments anymore, except for MFD.  I would have totally missed that.  You deserve a freaking medal.

PhillS:

PSWorx:

Nominated for the front page... 

 

Seconded.

 

Thirdeded. 

SpoonMeiser:

PhillS:

PSWorx:

Nominated for the front page... 

 

Seconded.

 

Thirdeded. 

 

Fifthed.

MasterPlanSoftware:

SpoonMeiser:

PhillS:

PSWorx:

Nominated for the front page... 

 

Seconded.

 

Thirdeded. 

 

Fifthed.

 

Fourthded 

Kiss me I'm Polish:

<orth. bitchin> 

 Also, you wrote "I could of closed the account". Should be "I could have closed the account".

</orth. bitchin> 

 

I know, this gets me too.  It is "would have", "could have", "should have".  Most people say it with the contraction, "would've", "could've", "should've".  Then they forget this is a contraction and think it is the incorrect "would of", "could of", should of".

Just so I don't try to correct everyone all the time, whenever I see this I simply say to myself, "Ok I'm talking to an idiot in the grammer department" and move on. 

KattMan:

Kiss me I'm Polish:

<orth. bitchin> 

 Also, you wrote "I could of closed the account". Should be "I could have closed the account".

</orth. bitchin> 

 

I know, this gets me too.  It is "would have", "could have", "should have".  Most people say it with the contraction, "would've", "could've", "should've".  Then they forget this is a contraction and think it is the incorrect "would of", "could of", should of".

Just so I don't try to correct everyone all the time, whenever I see this I simply say to myself, "Ok I'm talking to an idiot in the grammer department" and move on. 

It irks me when people spell "grammar" as "grammer."

joe.edwards@imaginuity.com:

It irks me when people spell "grammar" as "grammer."

 

HAHAHAHAHAHAHA

joe.edwards@imaginuity.com:

It irks me when people spell "grammar" as "grammer."

 

I would suggest the same rule.  Assume I'm the idiot here and just move on.  Trying to correct every mistake is useless. 

Being a foreigner, I kept wondering about these "could of" and "would of" and stuff. Thanks for clearing things up. Now I know my english teacher wasn't being a dickhead when he said it was "could have"... 

TheRider:

Being a foreigner, I kept wondering about these "could of" and "would of" and stuff. Thanks for clearing things up. Now I know my english teacher wasn't being a dickhead when he said it was "could have"... 

n I thot it wuz all pedntriy. 

Not to derail the grammar derailment, but at my old Credit Union, withdrawals worked like this:

Me: "Hi, I need to make a withdrawal of $300."

Teller: "Ok. What's your account number?"

Me: "5929"

Teller: "Are you Hank Smith?"

Me: "Yes."

Teller: "Here you are. Thanks for banking with us!"

 

It didn't take long for me to switch to a real bank. Though I guess I could still go back to the credit union when I'm short on cash. 

I also happen to be an interpreter, doing simultaneous translations at the seminar an american friend of mine is giving to german speaking audiences. I wasn't really tricked...   ;-) 

And, yes, I find "could of" and "would of" quite annoying, too. 

superjer:

Me: "Hi, I need to make a withdrawal of $300."

Teller: "Ok. What's your account number?"

Me: "5929"

Teller: "Are you Hank Smith?"

Me: "Yes."

Teller: "Here you are. Thanks for banking with us!"

 

ROFL -- This is great stuff.

Is this HBOS? 

Maybe the staff recognised you?  If not and you wanted to make a fuss, you could buy some shares (they're cheap at the moment, hmph), get to the AGM and cause some trouble there.  I'm not saying I'd do that, but some might.

upsidedowncreature:

Is this HBOS? 

Yes. Well part of.

Speaking of credit union security... I absolutely refuse to do online banking with my credit union because their web site looks like it was designed by a fourth grader who wanted to try "all the pretty colors and letter styles!"... oh, and for "security reasons" they recommend you use IE or *NETSCAPE*?!? Um, THAT page must not have been updated in a while... http://www.cintelfcu.org/