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Generic Error: "CMN3101E The system is unavailable due to "CMN1086E"."

Last post 06-09-2008 4:51 AM by junkman. 5 replies.
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  • 04-20-2007 6:38 AM

    • Daniel15
    • Top 150 Contributor
    • Joined on 01-27-2007
    • Melbourne, Australia
    • Posts 213

    Generic Error: "CMN3101E The system is unavailable due to "CMN1086E"."

    I clicked on a link (from http://www.ladyada.net/library/equipt-kits.html#basic) to a product page for a soldering iron, and got this error:

    Generic Error
    The store is currently experiencing problems. Try again later.

    Store developers:
    To view detailed error information, see the comments in the HTML source for this page. Exception Type: 1
    Message Key: _ERR_DIDNT_SET_PRODUCT
    Message: CMN3101E The system is unavailable due to "CMN1086E".
    System Message: The product reference number attribute of the command was not set.
    Originating Command:
    Corrective Action:



    I especially like that helpful message: CMN3101E The system is unavailable due to "CMN1086E".
  • 04-20-2007 8:42 AM In reply to

    Re: Generic Error: "CMN3101E The system is unavailable due to "CMN1086E"."

    Okay, that's stupid.  A better solution is to log all that crap, and give the user a more friendly (if not helpful) message.  For example, "We are unable to process your request due to an internal system problem.  We saved some information about the error, but if you'd like to contact us with more, use the error reference BLAH-BLAH-BLAH."  where the reference is some unique per-incident id that got logged along with the error information.  If you actually want them to contact you (AOT just wanting to make nice), the "contact us" part can be a link.

    Dumping the actual technical details to the user is a total waste of time and users' brain cells.  Those are in short supply.
     

  • 06-04-2008 1:51 PM In reply to

    Re: Generic Error: "CMN3101E The system is unavailable due to "CMN1086E"."

    Bizarrely enough I just got a very similar message when ordering a bike on the Halfords website...

    CMN3101E The system is unavailable due to "CMN0412E".

    Simultaneously I got a text message confirming the order...

  • 06-04-2008 1:54 PM In reply to

    Re: Generic Error: "CMN3101E The system is unavailable due to "CMN1086E"."

    junkman:
    snip necromancy
    Dead thread, RISE FROM YOUR GRAVE!
  • 06-05-2008 7:51 AM In reply to

    Re: Generic Error: "CMN3101E The system is unavailable due to "CMN1086E"."

    bstorer:
    Dead thread, RISE FROM YOUR GRAVE!
    No U!

    SpectateSwamp: I can see you. You don't have to hide anymore. C'mon out and play!
  • 06-09-2008 4:51 AM In reply to

    Re: Generic Error: "CMN3101E The system is unavailable due to "CMN1086E"."

    Yah, hence the WTF.. that after all this time the same random error is reproduced in a completely different location years later....

     *sigh*

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