Me clicks ATT forgot password, tries to guess security questions. Gives up and clicks forgot password. They ask what is my favorite color.
Me guesses wrong.
They tell me that it begins with a certain letter.
Me guesses the only thing it could be.
Boom they reset my password and let me in to the account.
http://www.wired.com/gadgetlab/2012/08/apple-amazon-mat-honan-hacking/
ATT is pitifully lame. Don't go there.
Account details from entering ipad id in the url:
http://www.wired.com/threatlevel/2012/11/att-hacker-found-guilty/