I need to upgrade a businesses Internet connection. Cable is not available, so I thought I'd try DSL. I goto http://www.att.com and click on Internet. The page that loads includes this jpg:
Now if the webpage is smart enough to figure out that it can't load the desired multimedia ad (it looks like Ad Block Plus killed it), why would you give the user an error message instead of a static ad?
Anyway, so I click on the "Check Availability" link, click on the "Business" tab, enter my address where it says "Business Address", click "Check Availability", and get an error screen saying "Based on the information you entered, we couldn't find an exact match for your address. Please choose one of the options below.", and of course the first option below is the exact address I entered, so I select it, hit "Continue", and get this:
Remember I clicked on the "Business" tab and put my address where it said "Business Address"?
So I decide to report the problem, and give up after fifteen minutes of navigating "Contact Us" and "Support
& Help" links once I have determined that there is no option anywhere for reporting a problem with their website. I guess they just assume their website is perfect.